Questions & Enquiries

2025/9/12

Enquiries about eVisas

  • See Frequently Asked Questions
  • Please note: the Consulate does not take enquiries about the status of eVisa applications as this information can be found through your visa application account on the eVisa system.


Enquiries about all other visas

  • If enquiring about non eVisas, please check the FAQ page first.
  • If your question is not listed on the FAQ page, you can email: cgryoji@sy.mofa.go.jp
  • Include:
    • Full name
    • Nationality/citizenship
    • Visa status in Australia
    • Detailed purpose of your trip to Japan
    • Scheduled departure date
    • Intended length of stay in Japan
    • Suburb and postcode of residence
    • Contact phone number
  • For phone enquiries, call (02) 9252 6555
    • Phone enquiry times are 09:30-12:30 and 13:30-17:30.
    • Please keep in mind that we occasionally experience high volumes of calls. We apologise for any inconvenience and appreciate your understanding and patience.


Japan Visa Information Hotline

  • Available 24/7 (English only)
  • Phone number: +61-871-303-370


Immigration information

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